Delivery
How much is delivery?
Delivery is free on every order to a UK mainland address.
How long will my order take?
Orders are dispatched within 1–2 business days. Parcels then arrive in 2–4 business days by tracked courier, so most orders arrive within 3–6 business days. Large items such as appliances, garden buildings and saunas go by two-person or pallet delivery — we’ll contact you to book a delivery day.
Where do you deliver?
We currently deliver within the United Kingdom.
Will you install my appliance or build my shed?
Delivery is to your door (or kerbside for pallet deliveries). Installation and assembly are not included unless the product page offers it as an option.
Returns & refunds
Can I return something?
Yes. You have 14 days from delivery to cancel for any reason, and a further 14 days to send the item back. Returns are free — we send a prepaid label for parcels and arrange a collection for large items.
How long do refunds take?
Once your return reaches us and has been checked, we refund to your original payment method within 5 business days.
What if my item arrives faulty or damaged?
Contact us with photos as soon as possible. Under the Consumer Rights Act 2015 you have 30 days to reject faulty goods for a full refund, and we’ll put it right at our cost.
Products
Are your products genuine and new?
Yes. Every product is a genuine item from the named brand, supplied brand-new in its original packaging and covered by the manufacturer’s warranty.
Are electrical items UK specification?
Yes — mains electricals are UK models with UK three-pin plugs for 230V.
Can you help me choose?
Of course. Tell us what you need it for, the space you have and your budget, and we’ll help you compare models.
Payment & security
How can I pay?
By debit or credit card through our secure checkout.
Is checkout secure?
Yes. Checkout is encrypted and card payments are handled by our payment provider — we never see or store your full card details.
Contact
How do I reach you?
Email contact@boitconcy.store or call +44 7578 146468, Monday–Friday, 9:00–17:00 (excluding UK public holidays). We aim to reply within 24 hours on business days.